Resolving Student Problems:

• Address deficiencies or problems as they occur, attempting to resolve problems as they arise.  Proper supervision requires adequate Student Employee Training and Orientation to their job.  

• Talk to the student employee before the problem gets out of hand and be sure to document the problem and conversation!  

• If necessary, be firm but fair.  You are the employer, however student employees have the right to be treated fairly and respectfully.

• If the problem persists, talk to the student employee again, be clear regarding your expectations and the outcomes you require of the student.  Explain to them the next action you will take and document the conversation.

• If the problem cannot be resolved and termination is necessary, you should have ample documentation to back up your decision, and the documentation should be forwarded to Career Services for inclusion in the student's employment file.

• Refer problems that cannot be resolved to Ed Rayburn, Ed.D., Associate Director of Career Services / Assistant Dean of Students.